Gleneagles – Management Development

"The programme really brought together the vital qualities and behaviours required from the managers in the business and to actually see them putting it into practice was fantastic. Participants really challenged themselves to try new ways of working and approached things differently."
Kay Robertson Learning & Development Manager

The Challenge

The Gleneagles Resort Hotel is all about people; it has a world-class reputation for luxury and impeccable service. The challenge was to develop the skills of its managers, many of whom had never previously experienced structured management development.

The Solution

Gleneagles' first management development programme was launched in November 2004, following in depth investigation into what would really make it a success for the individuals who would be enrolled.

The innovative and experiential programme combines a series of 1–day workshops with a variety of work-based challenges.

Module 1     Interpersonal skills
Module 2     Communication
Module 3     Leadership
Module 4     Getting the most out of your people
Module 5     Presentations

The programme introduces new ways of thinking and behaving. The creative design and introduction of work-based challenges and use of a personal development log encourages individuals to put their new skills and knowledge into practice.

The role of the line manager is vital to the Programme's success. Managers receive

A thorough briefing on the programme
On-going training to enable them to coach the individuals throughout the programme.
A comprehensive guide

In return, they commit to complete a review with their participants after every module

The Benefits

Evaluation of the programme after 2 years has shown that individuals, who have graduated from the management development programme, are:-

Managing their teams and themselves more effectively
Tackling difficult issues with confidence
Better at dealing with poor performers
More self aware and aware of their own impact on team

Gleneagles Hotel has also enjoyed:-

A reduction in labour turnover
An increase in internal promotions
Regular use of coaching skills
Improved cross departmental communication